XHP GIFT CERTIFICATE! 
Built for Players™ Warranty
Products with defects in materials or workmanship are replaced or repaired at our discretion for 90 days from the date of purchase. Here is what is covered, and how to make a claim.
Warranty for applicable product.
We stand behind the gear we build. This warranty applies to Built for Players™, by Players™ noted products. All other products follow their respective manufacturer noted warranty. Here is exactly what is covered, what is not, and how to make a claim.
What’s Covered
Product with defects in materials or workmanship will be replaced or repaired at the discretion of xHockeyProducts for the period of 90 days from the date of purchase.
Defects in materials or workmanship are covered for 90 days on the product. Material refers to plastics and related components. Workmanship refers to the construction.
What’s Not Covered
Product damaged through wear and tear, misuse, or neglect is not covered by this warranty, but may be repaired for a fee.
Damage due to wear and tear such as abrasion or UV degradation, misuse or neglect is not covered under our warranty policy but may be repairable for a fee.
How to File a Warranty Claim
- Contact us with detailsUse the Contact Us page to send a description of the product issue for consideration, and provide clear pictures depicting the concern.
- Receive your RA numberOur staff will contact you and provide a required RA number along with instructions regarding the warranty return requirements.
- Ship it in for assessmentSend the product in following the instructions provided so our team can assess the defect. Costs for non-warranty repairs will vary depending upon the situation. After receiving and assessing your product, we will contact you to provide specific repair options and costs. Repairs requiring payment will never be performed without your authorization and receipt of payment.
Repair or Replace
Repairs covered under the terms and conditions of our warranty policy are performed at xHockeyProducts expense.
Should your product fail due to a manufacturers defect, our goal is to repair this at no charge to you.
If the product is not repairable, or the cost exceeds your original purchase price, xHockeyProducts reserves full rights to replace the product at our team’s discretion.
Wear, Use and Maintenance
Obviously, product will suffer from varying degrees of wear-and-tear, depending upon the user or users. Product used by a commercial facility or coach would obviously be utilized far more than the average player and may demonstrate this as well. By taking care of your product through recommend use and maintenance, you will ensure a fantastic training experience!
Please use your judgment when assessing whether your product is likely to be covered under our warranty policy. It may simply be time to replace your product, and if so, our xHockeyProducts team hopes to continue providing you with our best-in-class products and service.
Shipping & Responsibility
- Customers are responsible for shipping cost to and from xHockeyProducts
- Kindly ensure that you ship product utilizing a carrier that provides you with tracking information and proof of delivery
- Note: customers are responsible for their product until we sign the receipt of delivery
Which Products Are Covered
This only applies to Built for Players™, by Players™ Warranty noted products. All other products follow their respective manufacturer noted warranty.
Not sure which applies to your item? Reach out and we will point you to the right coverage, or see our Returns & Exchanges page for non-warranty returns.
Materials & workmanship, from date of purchase.
Covered defects repaired at no charge, replacement at our discretion.
Never ship a claim without confirmation from us.
Non-warranty work never proceeds without your authorization.
Think you have a warranty claim?
Send us a description of the issue and clear photos, and our staff will review it and get back to you with next steps.
- ✓ Defects in materials or workmanship
- ✓ Within 90 days of purchase
- ✓ Wait for your RA number before shipping
- ✗ Not covered: wear and tear, abrasion or UV degradation
- ✗ Not covered: misuse or neglect, though a paid repair may be possible