RETURNS • EXCHANGES • WARRANTY RETURNS
Transactions for Returning or Exchanging any products must be completed within 30-days of original shipping date. All items must be in NEW and UNUSED condition and returned in all original packaging and boxes. Note: some individual products specifically note special terms in the Return Policy such as "Final Sale", etc. Terms noted on individual products supersede our general Returns policy. Each product page has its return policy clearly noted on the Key Information tab.
Ineligible items for returns include (but are not limited to) products without original packaging or have shrink-wrap removed, products that have been used or have visual marks, sticks that have been cut/taped, or any product showing signs of wear.
A 15% re-stocking fee will be applied to returned product(s) and in cases where an item must be returned directly to the manufacturer additional fees may apply. In instances where an item was shipped FREE, qualifying return refunds will be deducted by the original shipping cost amount. Please note that original and return shipping costs are the customer’s responsibility (and will be deducted as applicable from the original payment when calculating a refund).
A 3% transaction fee applies to all cancelled orders. This is simply because payment gateways are no longer refunding the transaction fee to us on cancelled orders.
xHockeyProducts will always do its best to accommodate our customers. To make this process most efficient for the customer, it is important to follow the procedure below.
Returning or Exchanging an Item
STEP 1: Locate your Email Receipt with Order # and reply from it with an explanation of what product(s) you wish to return. Please attach a picture or quick video of your product(s) current condition to the email as well.
STEP 2: Our team will review your information and upon qualification, will send you a Return Authorization (RA) number and appropriate return address to ship your product(s) back to. DO NOT SEND PRODUCT(S) TO US WITHOUT CONFIRMATION FROM xHockeyProducts.ca.
STEP 3: Return your NEW and UNUSED item with its original packaging to the address provided.
STEP 4: Once a return has been received and approved by the warehouse as new and unused, a refund will be credited to your credit card or PayPal account minus the original shipping cost and a 15% restocking fee (along with any other applicable costs).
Customers must follow the manufacturer’s warranty/return instructions, so DO NOT SEND PRODUCT(S) TO US WITHOUT CONFIRMATION FROM xHockeyProducts.ca. Sending product to us may result in lengthy delays and additional shipping charges to you. Please refer to your product-specific manual for all details or contact us with any questions. To assist you best, please provide clear descriptions, including pictures or videos, of any concerns along with pictures of damage, if any. If a product is damaged during shipping, please also send pictures of the packaging so we may initiate a claim through the shipping company.